Sales and Cancellation policy

 

Sales policy

  • Prepayment of 30% is required for the booking, with the remaining balance due on arrival.
  • Guarantee pre-payment for guests without credit cards is accepted up to 3 days after the reservation is made.
  • Check-in time is after 16:00 on arrival day (early check-in subject to availability)
  • Check-out time is before 10:00 on departure day (late check-out subject to availability)
  • Late check-out may result in extra charges.
  • Room rates include local tax and service charges.
  • Should you wish to modify or cancel a confirmed reservation, you can do so online, subject to the Cancellation Policy.
  • Please do not hesitate to contact our reservation office at the following e-mail address: reservations@calma.hr for any additional info.
  • Calma Luxury Villas reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.
  • If  a guest has caused damage to the property or affected other guests/occupants of the property, Calma Luxury Villas reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.
  • If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Calma Luxury Villas and security staff or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

Cancellation policy

  • The reservation will be held until 24:00 (midnight), on your arrival date.
  • In case of no show, we will apply a cancellation fee of 100,00 % of the reservation deposit. Guests who reduce the length of their stay once in the house will not receive a refund on nights booked & paid.
  • In case of cancellation 365-28 days before arrival, we charge a cancellation fee of 30% of the reservation deposit.
  • In case of cancellation 28-0 days before arrival, we charge a cancellation fee of 100% of the reservation deposit.
  • Your price includes: 
  • Private pool
  • Sauna
  • Jacuzzi
  • Internet and Wi-Fi access
  • Parking space
  • Sunbeds
  • Barbeque alfresco
  • Towels
  • Linen
  • Weekly linen change
  • Final cleaning
  • Concierge service
  • Pool boy
  • Housekeeping

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