Sales and Cancellation policy

 

Sales policy

  • Prepayment of 30% is required for the booking, with the remaining balance due 30 days before arrival.
  • Should you wish to modify or cancel a confirmed reservation, you can do so online, subject to the Cancellation Policy.
  • We strive to provide the best possible price for our guests at Calma Luxury Villas. However, please note that prices are subject to change without notice until a booking is confirmed with a deposit.
  • The prices for our villas are quoted in EUR (Euros) and include all taxes and fees
  • We accept following methods of payments:
    • Credit card
    • Bank transfer
    • Cash
  •  A cash security deposit of 500,00 € will be required upon check-in along with photo identification. This deposit will be held as a security bond to cover any damages or breakages that may occur during the guest’s stay. The security deposit will be returned to the guest on departure, provided that there has been no breakage or damage incurred to the property during the guest’s stay.
  • We recommend that, at the time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
  • Any damages or breakages discovered during the property check will be deducted from the security deposit or the insurance. In the event that the damages or breakages exceed the amount of the security deposit or the insurance, the guest will be held responsible for the additional costs. By agreeing to these terms and conditions, the guest agrees to be fully responsible for any damages or breakages that may occur during their stay.
  • If the guest opts not to purchase the insurance and the damages exceed the security deposit, the guest will be invoiced for the remaining balance.
  • Guests must accept these terms and conditions upon check-in, otherwise they will not be able to check-in to the property.
  • Please do not hesitate to contact us at the following e-mail address: info@calma.hr for any additional info.

Calma Luxury Villas reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Cancellation policy

  • Guests have a 48-hour window from the time of payment to cancel their reservation and receive a full refund.
  • In case of cancellation 365-30 days before arrival, we charge a cancellation fee of 30% of the total reservation amount.

In case of cancellation 30-0 days before arrival, we charge a cancellation fee of 100% of the total reservation amount.

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